Terms of service

The agreement for using CarlyEmail.

Last updated 31 July 2026. CarlyEmail is operated by SWH Labs LLC ("the Company"). By using it you accept these terms. If you are accepting for a company, you confirm you may bind it.

1. Scope

CarlyEmail is an API for creating email inboxes and sending, receiving and managing mail through them. We may change or discontinue any part of it.

2. Your account

You are responsible for all activity under your API keys. Keys are shown once and stored as a hash; we cannot recover one. You must provide and confirm a working owner email address.

3. Prohibited uses

You may not use CarlyEmail to send unsolicited bulk email, phishing, malware, or mail to addresses you have no permission to contact; to impersonate any person or organization; to harass or threaten; to evade suppression lists; to resell raw sending capacity; or to probe, overload or reverse-engineer the service.

4. Fees and cancellation

Paid plans bill monthly in advance through Stripe. Fees are non-refundable. Cancel at any time through the billing portal; access continues to the end of the paid period. Failed payment moves the account to the free tier. We may change pricing on 30 days' notice.

5. Termination

We may suspend or terminate an account immediately for breach of Section 3, for non-payment, or where activity threatens other customers' deliverability. You may stop at any time.

6. Your content

You retain ownership of your mail. We process it only to operate the service. We do not sell it, share it for advertising, or train models on it. See the privacy policy.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ANY MESSAGE WILL BE DELIVERED.

8. Limitation on liability

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.

THIS LIMITATION APPLIES WITHOUT EXCEPTION AND TO ALL CLAIMS OF EVERY KIND, INCLUDING THOSE ARISING FROM LOST, DELAYED, MISDIRECTED OR UNDELIVERED MAIL, AND SURVIVES TERMINATION OF THESE TERMS.

9. Indemnification

You will indemnify and hold harmless the Company from any claim arising out of your use of the service, your content, or your breach of these terms.

10. Governing law and jurisdiction

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules. Any claim must be brought in the state or federal courts located in Massachusetts.

11. Limitation on time to file claims

ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER IT ACCRUES, OR IT IS PERMANENTLY BARRED.

12. Waiver and severability

No waiver is effective unless in writing. If any provision is held invalid, the remainder stays in force.

13. Entire agreement

These terms and the privacy policy are the entire agreement between you and the Company regarding the service.

14. Contact

support@calbotservice.com